How is AI entering our daily lives? From July 9th to 11th, the 2020 World Artificial Intelligence Conference Cloud Summit will be held in Shanghai, with a large number of leading companies showcasing the latest AI products and applications.
During the COVID-19 pandemic, many companies faced significant challenges in recruitment while job seekers also experienced major difficulties. In traditional recruitment, candidates often have to search through a vast number of job postings and rarely have direct communication with company HR before the interview.
During the pandemic, AI-powered recruitment robots helped many companies hire efficiently by offering personalized job recommendations, smart job-candidate matching, and large-scale remote interviews, helping to address the “hard to recruit, hard to get a job” dilemma. The 2020 World Artificial Intelligence Conference will also feature an online international talent recruitment fair, showcasing AI applications in human resources.
Efficiency
“What is your current grade level?”
“Senior year.”
“What is your major?”
“Financial Management.”
“Please give a brief self-introduction in English…”
The above is an actual conversation between MoAgent, the intelligent HR voice assistant developed by HR tech company MoSeeker, and a job candidate. In-person recruiting was especially difficult during the pandemic, but the intelligent HR voice assistant was able to conduct initial interviews with candidates over the phone.
In mid-February, Tesla’s Shanghai Gigafactory officially resumed work and urgently needed to hire a large number of employees. Using MoSeeker’s system, Tesla posted hundreds of jobs on its WeChat official account, recruiting nearly 1,000 people. Very quickly, thousands of resumes poured in.
MoSeeker CEO Wang Xiangdao explained, “Basically, they need to hire 500 people every month, which means up to 5,000 interviews. Handling these applications is time- and labor-intensive—HR could only process about 100 per day, making it impossible to notify and interview everyone individually.”
How do you handle such a large volume of applications? AI-powered voice recruiting assistants play a crucial role. After setting up the interview questions to match company needs in the system, the voice robot will call candidates to schedule interviews and conduct them, asking and recording responses. Depending on the company’s setup, some interviews last three or four minutes, others more than ten; in an hour, the system can process up to 1,000 applications.
The intelligent HR voice assistant saves HR teams time and effort, improves recruiting efficiency, and enhances the candidate experience. For example, if a candidate receives an interview call from the voice assistant at an inconvenient time, they can request to postpone it by several hours; feedback is delivered through WeChat immediately after the interview; where before candidates had little opportunity to interact with HR after submitting a resume, now they can have more communication with the intelligent HR assistant; and by reducing bias in the assessment process, candidates receive more objective evaluations, making job-seeking fairer.
Accuracy
In addition to conducting phone interviews, the intelligent HR assistant also provides an initial assessment based on each interview.
“For example, suppose 1,000 candidates answer the voice robot’s call. Corporate HR will randomly select 200–300 of them and, according to their recruitment criteria, determine which candidates are qualified and which are not. The system then uses these results to build a model—machine learning from the evaluation data—and applies that model to assess the initial interviews of thousands of other candidates,” explains Wang Xiangdao.
After the system “reviews” all candidate interviews, it quickly generates a table containing each applicant’s basic information, algorithm-based ranking, and special notes. HR staff can then easily determine at a glance who is suitable and who isn’t, and can prioritize specific candidates for further review of their interview content.
Wang Xiangdao says that when the company recruits again, it can continue using the same model for preliminary screening. As more data is fed in, the AI’s assessment becomes increasingly accurate.
For job seekers, MoSeeker’s MoBot, an intelligent HR assistant, enables rapid job matching and personalized recommendations. By clicking into the intelligent HR assistant on the recruitment page and confirming their desired job, MoBot generates a candidate profile based on their resume, browsing activity, and expressed interests, then matches this profile with job description tags to recommend suitable positions.
Once a job preference has been set, the intelligent HR assistant will continue to recommend roles when something appropriate comes up. If the recommendations don’t match initially—for example, if you don’t open to view—the assistant keeps learning, adapting its suggestions as it learns which roles you prefer. After each query, candidates are asked to rate the recommendations. If feedback is negative, the system asks for the reason, and MoSeeker’s AI team will refine and improve the system to continually enhance the user experience.
Professionalism
In everyday life, many voice bots frequently fail to comprehend the meaning behind what’s being said. So how well do intelligent recruitment robots understand?
A reporter viewed the backend at MoSeeker and saw that the intelligent recruitment assistant’s interview questions range from basic information such as schools attended or work history to more complex topics like academic experience and project work. Some questions even require answers in English. The voice robot is able to accurately recognize and process all these types of responses.
Wang Xiangdao states: “Most existing bots on the market are generic and struggle to gain expertise in any one domain—they can only answer common, general questions. For instance, when expressing an intent, there are countless ways to phrase it, but by focusing solely on the recruitment domain, we eliminate much of the ambiguity, allowing the robot to better understand semantics. The intelligent recruitment robot is laser-focused on serving recruitment needs; it leverages rich linguistic data and training sets from thousands of companies’ recruitment scenarios, so it performs very well in this context—it’s already comparable to an outstanding HR specialist.”
It’s reported that during this year’s World Artificial Intelligence Conference, there will be an online international talent recruitment fair, with Shanghai’s leading AI companies offering positions. By entering the recruitment page via the conference’s WeChat official account, you can experience direct interaction with the intelligent HR assistant and quickly receive job recommendations. (Text in imitation Song font represents Wang Xiangdao’s in-depth commentary about recruitment AI.)
“Since late last year, we’ve also been exploring and developing an intelligent HR video assistant. In the future, the robot will not only judge based on candidates’ answers, but also analyze things like speaking speed and facial expressions for a more comprehensive assessment. Going forward, HR’s focus will be on strategic thinking, organizational design, motivating employees and improving efficiency—while repetitive tasks such as posting jobs, sending notifications, and preliminary screening interviews can all be handled by AI.”
By Pan Wen
Original Report
