1. Identify customer training requirements and deliver customer training

2. Coach customers and share knowledge (education)

3. Identify and resolve customer pain points (troubleshooting)

4. Replenish and control customer inventory

5. Build image and brand in eyes of customer

6. “Sell” or reinforce Abbott’s total solution value offering

7. Collect and transmit VOC (Voice of Customer)

8. Contact distributor for certain business opportunity

9. Manage VPT process for new instrument opportunity (Value Expansion).

10. Renewals of most of the assigned accounts (adhering to standard renewals procedures)

11. Menu expansion (utilization of existing products; new product launches)

12. Service sales

13. Product promotion

14. Forecast and Order management

15. Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)

16. Spare parts management

17. New assay applications

Bachelor’s degree or equivalent relevant experience required.

1.Bachelor’s degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred.

2. Practical interfacing with customers

3. Strong people management and communication skills

4. Trouble shooting/problem solving skills

5. Computer skills (word, excel, power point, internet savvy)

6. Shows ability to prioritize without help

7. Negotiation skills

8. Strong sales skills

9. Strong work ethic

10. Service-minded

11. Customer orientation

12. Basic application know-how