A. Responsibilities:

Ensure customer presentations as per applicable procedure

● Evaluate zone readiness and ensure on time call up for customer presentation.

● Represent the customer and review areas on behalf of the customer on specific items.

● Conduct “customer eyes” inspection of each a/c before customer ground check.

● Prepare data to answer technical questions

● Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation

● Identify and understand inspection program deviations

● Follow up deviations for satisfactory closure

● Assist customer during the inspections.

● Ensure customer’s safety during presentations

● Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction

● Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.

Ensure management of Quality Log Book (QLB) as per applicable procedure

● Ensure full application of QLB form as per Airbus Quality Instruction.

● Ensure efficient QLB handling (records, dispatch, response time...).

● Review and present QLB answers to ensure successful acceptance by customer.

● Present answered QLB items to the customer for buy back

● Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.

● Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.

● Participate in the analysis of the QLB items

● Review on a/c if all corrective and preventive actions have been implemented before presentation to customer.

Additional tasks

● Initiate/participate as required the regular Acceptance Process Reviews

● Provide inputs for every meeting or actions in relation to customer satisfaction

● Be responsible for KPI statistics/analysis/reporting and proposal of improvement.

● Liaise with internal suppliers in order to build, manage and set counter measure to protect from recurrent issues.

● Participate on request to meeting subject to customer issues.

● Assistance and coordinate the customer event and internal activities.

B. Qualification/Skills:

● Bachelor degree or above.

● Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable.

● Industry safety practices and procedures.

● Quality System understanding.

● Fluent in English communication, speaking and writing.

● Ability to establish and maintain effective working relationships with others.

● Good at balancing in a conflict or complicated situation.

● Computer skills (G-Suit, MS Office, SAP and other skills).

C. Other Requirements:

● Be flexible in working for cross-program and projects (SA, WB and Sections)

● Be adaptable, flexible and initiative to work under stress

● Adapt to work in early/late/evening shift and weekend as required.

● Adapt to work in outdoor condition e.g heat, cold and dust.