- Primary responsibilities
Manage operations according to contract:
Lead the local team delivering the IMS service
Manage day-to-day IMS service operations.
Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain.
Generate & manage the ramp up plan for programme start or new fleet integration.
Manage related interfaces:
Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation.
Ensure close cooperation with the internal Satair functions
Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service community.
Ensure best practice exchange with the other customer teams and support in bottleneck situations.
Ensure cost efficiency:
Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.
Manage/support any relevant continuous improvement activities.
- Secondary responsibilities
Provide high quality responses related to any customer or internal requests
Provide inputs to and monitor operational KPIs
Coordinate and prepare reports on operational topics and actively participate in customer meetings
Prepare and support any customer visits from central teams and/or management.
- General
Comply with Satair’s mission, values and Quality Management procedures
Comply with Satair’s guidelines on Ethics & Compliance
Understand, share and live the Satair values
Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments at Satair
Have excellent inter-cultural skills
Contribute towards a positive and inspiring working environment
- Personal & interpersonal skills
Customer minded with a strong intercultural awareness.
Strong analytical skills; ability to see the bigger picture and derive mid to long term recommendations
Capability to understand the customer perspective, escape from existing standards, propose innovative solutions and translate this for the internal organisation
Diplomatic sense and ‘out-of-silo’ mind-set, ability to build successful relations across functions
Excellent communication and presentation skills
Think and resolve problems independently, quickly and efficiently
Possess strong ethics and integrity
Excellent time management, multi-tasking, and organisational skills
Ability to work under the pressure of deadlines
Ability to defend Satair Group’s business and limit financial risk
Ability to build successful relations across functions and with all stakeholders
Self-driven, positive, proactive and with a can-do-attitude
Willingness to travel
