A. Accountabilities
The jobholder will be working as key role to management of a variety of repair topics covering all structural ATAs for all airbus commercial aircraft:
1. Accountable for providing airlines with all appropriate instructions to repair aircraft and damaged structural parts while taking into account airworthiness requirements and operator time constraints;
2. Accountable for providing AOG End-to-end structure repair solution to Chinese customers, bridging technical and spares;
3. Accountable for working as part of a team of dedicated individuals based in Toulouse, Beijing, Malaysia and USA.
B. Main activities
1. Analyse customer’s queries related to structural damages and substantiate the repair query for efficient treatment by relevant Design offices. And provide end-to-end solutions to customers’ structure repair AOG/Critical/Regular queries related to design and documentation.
2. Collaborate and liaise closely with Spare solution team/AOG spare team/Airbus Spares/Satair to ensure that all repair solutions take into account the availability of parts for each repair.
3. Adhere to the ‘Follow the Sun’ working principles, and follow the Airbus processes in place for the Repair Solutions activity
4. Ensure transfer of in-service experience and maintenance activities to the management, to other divisions of Customer Services and Airbus design organisation including vendors.
5. Participate in the Daily Operational Meeting and report any topic that becomes critical or requires escalation.
6. Liaise closely with Airbus Customer Support directors and the Field service community to ensure alignment on sensitive topics.
7. Adhere to agreed internal quality guidelines. And identify and follow up on damages related to potentially safety critical items.
8. Assist operators on-site for structural damage evaluation or repair work performance, if required.
