所属团队
职位属性
- 招聘类型:社招
- 工作性质:全职
职位描述
A Conrad Service Centre Officer accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Conrad Service Centre Officer, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
-Achieve positive outcomes from Guest queries in a timely and efficient manner
-Accept and deliver all messages correctly and promptly for both Guests and management
-Ensure all wake up calls take place at the correct time
-Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
-Handle emergency calls immediately and relay comprehensive and accurate information, as required
-Demonstrate a high level of customer service at all times
-Comply with hotel security, fire regulations and all health and safety legislation
-Attend appropriate training courses, when required
-Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
-Follow company brand standards
-Assist other departments, as necessary
任职条件
What are we looking for?
Conrad Service Centre Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Positive attitude and good communication skills, especially on the telephone
-Commitment to delivering a high level of customer service
-Ability to work on your own and as part of a team
-Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
-Previous experience in a customer-focused industry
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
职位要求
- 学历要求:无
- 工作经验:经验不限
- 外语要求:不需要
公司福利
- 团队成员嘉奖
- 酒店提供市场富有竞争力的薪资
- 各种丰富多彩的活动
- 人性化管理
- 良好的工作环境
- 包食宿
- 升职机会
- 在职培训全员免费希尔顿大学课程
- 五险一金
- 员工活动
- 国内外姐妹酒店交叉培训机会以及集团内部调动机会
- 丰厚年终奖
- 带薪年假
- 双休,每天工作8小时
- 晋升机会
- 团队成员入住希尔顿优惠价