Responsibilities:

工作职责

• Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.

在销售和售后服务中始终体现品牌风格和服务标准。

• Collaborates with others colleagues, contributing to create a good atmosphere within the store and is focused on achieving the customer satisfaction.

与其他同事共同创建良好的店铺氛围, 致力于提升顾客满意度。

Sales

销售

• Is constantly up-to-date regarding fashion trends, knows and monitors competitors.

持续关注最新的时尚趋势，了解竞争品牌信息。

• Manages sales and optimizes each step of the sales process:

管理销售流程以促进各个环节最优化。

- Welcomes and recognizes regular customers

对顾客表示欢迎，并熟悉经常光顾的顾客。

- Understands the customer’s needs, both expressed and hidden.

了解顾客需求，包括潜在要求。

- Presents and values the product range.

向顾客展示货品，最大化体现货品价值。

- Describes, recommends and highlights the benefits of the products proposition, according to the customer needs.

根据顾客的特定需求进行货品展示，推荐和强调货品的好处。

- Checks customer requirements while the product is tried on and responds to any further requests.

当试穿、试用货品时，确认顾客的需求，并对顾客的进一步要求做出回应。

- Boost cross selling and additional sales.

推动连带销售。

- Ensures customer loyalty and that all the data on the Customer Card are registered on the CRM.

确保收集顾客信息并输入数据库，确保客户忠诚度。

- Accompanies the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.

陪伴顾客至收银台并准备货品的包装, 如果需要的话负责收款。

- Thanks the customer, goes along the customer to the exit, says goodbye and replaces the item sold( if on the display).

向顾客致谢，并送其离店, 在卖场上补充已卖货品（如果要展出）。

• Attends department and Store Sales meetings.

参加部门和店铺的销售会议。

Customer management and CRM

客户关系管理

• Knows how to create and consult the customer’s profile.

了解如何创建并查询客户档案。

• Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.

确保售前售后的服务水平一致并符合公司要求，以维护客户满意度和忠诚度，推广品牌形象。

• Deals with complaints, eventually with the manager’ support.

处理客户投诉，在必要情况下寻求经理的帮助。

• Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.

充分利用顾客联系资料，对品牌和货品进行推广。

• Conveys all information collected about customers to the management.

向管理层传达顾客的所有相关信息。

• Follow-up customer requests.

跟进顾客需求。

• Manages his/her customers’ portfolio through the Client Book and the follow-up actions (e.g.: recalling, emailing, etc.)

通过顾客手册和后续跟进来管理客户档案（如：回访，发电子邮件等）。

Product

产品

• Attends all in-store product presentations (of all product categories).

参加所有的店内货品培训（所有部门）。

• Has an in-depth knowledge of all the products in the assigned Product category and is always up-to-date on the whole Product range in the Store.

对所在品类的所有货品有深入的了解和认知，并时刻更新店铺所有货品的知识。

• Forwards to Department Manager all the requests and feedback received from customers on the products.

向部门经理汇报顾客对货品提出的所有要求和反馈。

• Ensures the correct management (cleaning, care, replacement, etc.) of the products in the sector he/she is responsible for.

能够确保他/她所负责货品的正确管理（清洁，护理，更换等）。

Visual

视觉陈列

• Take care of product display in his/her department and points out any necessary correction to increase sales.

管理所在部门的货品陈列并且提出任何能够推进销售的改动意见。

Stockroom

库房

• Knows available products in stock in order to maximize sales.

了解所负责货品的库存情况以促进销售的最大化。

• Participates proactively in the year-end, sector and rotational stock take process by product category.

积极参与每日点数，月度抽盘，年中，年终盘点。

Thefts/losses

偷盗/损失

• Keeps the assigned position in order to prevent thefts, cooperating with his/her

colleagues if he/she needs to leave it.

确保站位以防失窃；并在需要离开时与同事合作确保卖场覆盖。

• Correctly performs the cycle counts and point out to his/her supervisor the possible discrepancies.

能够执行周期性的盘点，如有差异，及时向他/她的主管进行反馈。

• Promptly informs his/her direct supervisor of any loss.

对于任何损失立即通知直属上级。

高中以上学历