1.Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.

快速高效的转接所有来电。

2.Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.

诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。

3.Ensure the Reservation Supervisor or Manager is kept fully aware of any relevant feedback from either customers or other department.

将客人和其他部门的意见和建议及时反馈给预订主管或经理。

4.Check all the equipment in Reservation Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Reservation centre clean and tidy to ensure that all the staff may work in a comfortable environment.

时刻关注预订各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证预订的清洁干净，为员工提供一个相对舒适的工作环境。

5.Reviews VIP arrival and ensures proper handling of VIPs and groups.

关注VIP预抵及团队客人.

6.Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests privacy at all times and adheres to Hilton Brand Standards for communication.

遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。

7.Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动，及时有效的处理顾客的不满，适当的时候告知预订经理或宾客关系经理。回访客人，确保客人对解决方法满意。

8.Maintains awareness of guest’s profile and specific preferences

维护客户资料和详细信息

9.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

1.excellent command of written and spoken in English and Chinese language.

良好的中英文读写能力。

2.1 years working experience with same position in Brand Hotel

一年同等岗位品牌酒店工作经验。

3.Good community ability required.

较好的沟通能力。

4.English & computer ability required

英语和电脑运用能力。