A. Account abilities:

Ø AOS fundamental bricks deployment support;

Ø Support e-TCF system operation, including:

Timely escalate when there are any incompliant or negative comments on training quality from customers

TCF monthly report issuance,

TCF investigation trigger and follow-up,

reflect issues and seek for solution from Qualtrics technical support team;

Ø Support examination surveillance of maintenance training;

Ø Maintain departmental KPI dashboard (Qlik, SQCDP…) updated;

Ø Administrative work, such as:

translation,

documentation delivery,

departmental event organization,

logistic support and etc.

B. Outputs

Financial Outputs

Ø Efficient approval process can reduce the waiting time after the instructor release and speed up the business delivery;

Operational Outputs

Ø Secure customer voice could be heard and delivered to the related functions for taking immediate actions;

TCF monthly report

TCF investigation tracker weekly

Ø KPI dashboard updates

Ø TCF report, TCF investigation tracker follow up;

Qualifications

• Education: Bachelor or above of Aviation or Engineering are preferred.

• Experience: internship experience is a plus

• Basic Skills: Microsoft Office (word, excel, ppt…), G-Suite, fluent in English speaking, writing, reading and mandarin communication;

Ability:

• Soft Skills: self-study skills, communication skills, self-motivation, self-initiative cooperative;

• Technical Skills: Quality related is preferable