The Program Manager is responsible for leading the program in all aspects, from program award (or 'Request For Quotation Approval' [RFQA] in some cases) until 6 months after Start of Production. He/she is the guarantor of customer satisfaction in conjunction with the achievement of program Quality, Cost and Delivery objectives, while ensuring profitability throughout the entire program lifecycle. The main missions of the role are to:
▪ Develop strong relationships and manage the ongoing negotiations with the customer as the official Faurecia representative.
▪ Prepare and submit the RFQA to Management if relevant.
▪ Liaise with the Program Controller, build the initial Business Plan, define the Program investment scheme, and release investments in compliance with controlling procedures; take economical responsibility for all deviations from initial requirements.
▪ Launch and monitor the Program : track progress by updating Business Plan, Program Dashboard and Budget Reports, and by leading reviews of program steps and results.
▪ Conduct Risk/Opportunity analysis, and develop and implement appropriate action plans.
▪ Arbitrate any conflicts with the customer on financial and/or technical issues.
▪ Staff, manage and co-ordinate a cross-functional program team (Sales, Controlling, Purchasing, Quality, Production, Supply Chain, Product & Process engineering), and define team members' objectives and assignments.
▪ Create a "Program Management culture" by ensuring processes defined in the Faurecia Program Management System (PMS) are applied at all steps, and by developing synergies between all actors involved in the program.
▪ Organize communications throughout the program lifecycle.
▪ Ensure smooth program transfer from Development Centre to Production Plant.
▪ Organize key program information to ensure Program continuity and to contribute to knowledge management.
