Purpose of Position

To provide accurate information and assistance to customers on delivery information, customs clearance information; to communicate with customers experiencing service or delivery problems and resolve issues with customers and service complaints with the objective to achieve customer satisfaction and retain customers.

Education:

Secondary education or equivalent.

Experience:

Two (2) years experience in customer service and interaction.

Proficiency in English comprehension, as stipulated.

Knowledge, Skills, and Abilities：

Preferably have practical knowledge in using Microsoft Office (specifically, Excel and PowerPoint)

Able to work rotating shifts

Able to work in a high-paced and time-sensitive environment

Able to convey information effectively, verbally and in writing

Able to gather and compile information from computer sources and/or people

Able to use various sources of information to resolve problems

Able to analyze information to resolve issues

Able to communicate clearly in both verbal and written forms

备注：该职位和第三方签订合同

工作时间：6个月

Work location：北京市朝阳区亮马桥路32号高斓大厦

联邦快递全国招聘服务热线：400-800-8852

请于工作日周一至周五(09:00-18:00)致电咨询

联邦快递及其各地分公司或代理招聘公司实施招聘的全过程不收取任何费用，押金等，敬请各位求职者知晓并转告。

联邦快递武汉人力资源服务中心将统一筛选简历，并联系符合条件的候选人去目标城市面试。