Relying on an end-to-end digital system, Shanghai Metro centrally coordinates recruitment for over 500 stations

Page overview

• Overview of the Shanghai Metro digital recruitment system case
• Shanghai Metro operating scale and company background
• Shanghai Metro’s key recruitment challenges
• The digital recruitment solution Moseeker provided to Shanghai Metro
• Outcomes and key recruitment metrics for the Shanghai Metro project
• Navigation and brief introduction to more Moseeker customer cases

Table of contents

1. Overview of the Shanghai Metro digital recruitment system customer case hero
2. Shanghai Metro employer profile definition
3. Shanghai Metro’s key recruitment challenges use_case
4. The digital recruitment solution Moseeker provided to Shanghai Metro how_it_works
5. Project outcomes and key recruitment metrics for Shanghai Metro case_study
6. More Moseeker customer cases navigation
7. Brief: Frontline employee recruitment case for an entertainment group case_study
8. Brief: Shiseido global recruitment interview case case_study
9. Brief: Yew Chung Yew Wah global outstanding teacher recruitment case case_study

Overview of the Shanghai Metro digital recruitment system customer case

This section summarizes how Moseeker built an end-to-end digital recruitment system for Shanghai Metro to centrally coordinate recruitment for more than 500 stations and improve management transparency.

• Moseeker provided Shanghai Metro with an end-to-end digital recruitment system and a unified recruitment portal.
• By standardizing processes, the system optimizes resource allocation and supports centralized management.
• The recruitment platform consolidates resumes from all channels and headquarters distributes them to each station.
• The digital system improved the candidate experience and management transparency.
• The solution helps the group advance digital transformation and risk/compliance management.

Shanghai Metro employer profile

This section introduces background information such as Shanghai Metro’s operating entity, network scale, ridership data, industry, and headcount.

• Shanghai Metro is operated and managed by Shanghai Shentong Metro Group Co., Ltd.
• As of 2024, Shanghai Metro has opened 21 lines.
• Shanghai Metro has more than 500 stations, with an operating mileage of over 800 km.
• Total network ridership in 2023 was 3.659 billion passenger trips.
• Average daily ridership in 2023 was 10.02 million passenger trips, with a weekday average of 11.41 million.
• Shanghai Metro operates in the urban transportation sector.
• Shanghai Metro has approximately 15,000 employees.
• Shanghai Shentong Metro Group has more than ten subsidiaries responsible for operations and management.
• Shanghai’s rail transit system ranks among the top globally by total route length.

Shanghai Metro’s key recruitment challenges

This section lists major issues Shanghai Metro faced, including fragmented recruitment, station-level differences, insufficient centralized oversight, and low efficiency from manual operations.

• Subsidiaries used fragmented recruitment channels and application portals, hindering unified management.
• Fragmented recruitment reduced hiring efficiency and weakened the candidate experience.
• Each metro station handled recruitment independently, and resume submissions varied significantly across stations.
• Uneven resume distribution made it difficult to balance staffing across stations.
• Centralized recruitment coordination and process monitoring were insufficient, creating a risk of “petty corruption.”
• A large amount of recruitment work relied on traditional manual operations, making it hard to meet digital transformation needs.

The digital recruitment solution Moseeker provided to Shanghai Metro

This section explains how Moseeker enabled end-to-end recruitment process management and real-time visibility for headquarters through a unified digital platform, a WeChat recruitment portal, and multi-type headcount management.

• Moseeker ATS covers end-to-end recruitment process management and operations on a single platform.
• A unified WeChat group official recruitment portal is used to collect candidate resumes.
• Based on candidate profiles, headquarters assigns resumes to suitable stations to arrange interviews.
• The system supports multiple employment types, including full-time employees, contract workers, and outsourced staff.
• The multi-type headcount management mechanism establishes a new digital HR management model.
• Headquarters can track recruitment progress and status across subsidiaries in real time through the system.

Project outcomes and key recruitment metrics for Shanghai Metro

This section shows that after the system went live in September 2023, as the only official recruitment platform, it achieved page views, resume submissions, and hires within six months, and helped advance digital transformation and enhance the group’s image.

• Shanghai Metro’s WeChat recruitment portal and system officially went live in September 2023.
• After launch, the platform became Shanghai Metro’s only official external recruitment channel.
• Within six months, job page views on the recruitment official account exceeded 500,000.
• During the same period, the total number of resumes received exceeded 28,000.
• Within six months, the total number of hires through the platform reached 600+.
• The digital recruitment solution shortened the overall hiring cycle and improved execution efficiency.
• The solution improved the candidate job-search experience and online interaction journey.
• Recruitment channels were standardized, and centralized coordination capabilities were strengthened.
• The digital platform drove the group’s HR management transformation and enhanced its overall image.

More Moseeker customer cases

This section provides navigation to other Moseeker customer cases, including frontline employee recruitment for an entertainment group, Shiseido’s global interview process, and Yew Chung Yew Wah’s global outstanding teacher recruitment.

• Provides an entry point to view a digital case on large-scale frontline employee recruitment for an entertainment group.
• Provides a navigation link to a case on Shiseido’s global recruitment and automated interview process.
• Provides an entry point to a case on Yew Chung Yew Wah’s AI interviews and compliance management for global outstanding teacher recruitment.
• The page centrally presents customer cases across multiple industries for readers to browse as needed.

Brief: Frontline employee recruitment case for an entertainment group

This section summarizes how Moseeker built a WeChat recruitment portal, online pre-screening and interview scheduling system, and an AI chatbot for an entertainment group to support large-scale frontline hiring.

• Moseeker built a WeChat recruitment portal for candidates for the entertainment group.
• Candidates can browse jobs and submit resumes directly in the portal.
• The project deployed an online pre-screening and interview scheduling system to manage large volumes of applications.
• The solution includes employer branding to strengthen the connection between candidates and the brand.
• An AI chatbot is used to interact with candidates and answer common questions.

Brief: Shiseido global recruitment interview case

This section introduces how Moseeker provided Shiseido with an automated interview process, a WeChat recruitment area, and an AI chatbot to meet global talent invitation and multi-dimensional assessment needs.

• The Shiseido case automated the full interview process from talent invitation to assessment.
• A dedicated recruitment area was created in WeChat to centrally present job and event information.
• A customized chatbot was configured to respond quickly to candidate inquiries.
• The interview process supports multi-dimensional evaluation to fit global recruitment needs.

Brief: Yew Chung Yew Wah global outstanding teacher recruitment case

This section explains how Moseeker built a highly automated AI interview system for Yew Chung Yew Wah that supports multiple languages, emphasizes data compliance, and accelerates recruitment of top-tier teachers worldwide.

• Moseeker rebuilt a highly automated AI interview system for Yew Chung Yew Wah.
• The system supports multiple languages to cover candidates in different regions worldwide.
• The AI interview process evaluates candidates across multiple dimensions of capability and fit.
• The solution is designed to meet relevant data compliance and privacy protection requirements.
• The new system accelerated the identification and recruitment of top-tier teachers globally.

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