Job Description Summary

Establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues. 

Foster, analyze in Service technical events / data.

Job Description

Main activities

• Provide the highest possible level of technical services to Airbus customers on Material & Processes Engineering matters (Metal, Fasteners, Surface protection, Sealant, Paint, Stripping, Cleaning, Adhesives, Composite, etc… )
• by:
• Answering all technical queries raised by the Customers within the defined time scale and with the expected level of quality,
• Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launching and progressing all actions necessary to find the cause of the events and initiating/following-up development of corrective actions or producing improvement with the Airbus Design organisation,
• Providing Engineering support to Customer Services departments and other Airbus departments.
• Initiate and follow up Material & Processes relative documentation updates (Airbus Maintenance Manual, Structure Repair Manual).
• Provide technical support on hot topics affecting the fleet and specific customers in the region
• Ensure that customer issues have been well understood by central teams, promote implementation of mitigation, solution or in-service issues on all programs

Dimensions

• 2200 Airbus a/c in China;
• 28 operators + 8 MRO’s;
• 8 visit/assistance
• 10 Fleet Review Meeting
• 5 Technical forum/Conference

Qualifications

• Fluent Chinese speaker, the job is Chinese local customer oriented
• Engineering degree in university of aeronautics and astronautics, material engineering majored
• Working experience of Structure repair, or structure related training on any of Airbus programs 
• Good understanding of structure engineering drawings, proficient on Airbus SRM, AMM, CML, PMS
• Knowledge about Airline & MRO maintenance & engineering activity, know Airline operations is a plus.
• The type course for any of Airbus programs is a plus.
• Knowledge of CAAC Regulation, FAA/EASA is a plus.
• Understand Customer needs and agility with business.
• Good presentation skills and fluent in English, both oral and written.
• Ability to cope with a highly demanding environment.
• Tenacious, open mindset, adaptable, and reliable