赛默飞PPD招聘 | Customer Assistance Specialist（沈阳）

-负责接听患者/医护等来电咨询，解答药品问题并记录不良反应信息（非销售岗）；Base沈阳，支持居家办公（一周去一天线下办公室即可），外企平台，发展规范。

办公室地址：沈阳市沈河区北站路61号财富中心A座第43层01-07号 ；

要求：大专以上学历，专业不限（药学/医学/护理等相关专业优先），本科0–2年经验，有过类似领域的工作经验优先

沟通表达清晰，英文可阅读SOP并能参加英文口语面试（未来工作中不涉及口语）

Position Summary

As a Customer Assistance Specialist, you will provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

What You'll Do:

•Provide high quality customer service to client customers including consumers, HCPs, and client personnel. 

•Document interactions according to PPD and client guidelines. Identifies AEs events and PCs. 

•Maintain knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.  

•Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail. 

•Perform line checks and system verifications, and generate reports. 

•Perform other duties as assigned.

Rquired Education and Experience:

• High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to

at least 2 years) or equivalent combination of education, training, & experience

• In some cases a second language may be required

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.