Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Sales Excellence Manager
We are looking for a results-driven and detail-oriented Sales Excellence Manager to upgrade retail/store performance in our distributor network, as well as to co-work with our Marketing team to elevate efficacy/efficiency of our trade marketing .
Your primary mission is to develop and implement a modern, standardized retailing practice and implement in premium stores of our distributor network, including but not limited to store classification system (e.g. Flagship, Brand, Authorized/Service Stores etc) and lead storefront upgrade/optimization projects.
Additionally, you will play a crucial role in supporting the Sales Director to design/drive the execution of commercial policies, plan sales-led nationwide promotion/campaigns with enforcing the smooth & effective execution at the point of sale, and develop/implement the digitization initiatives of retail excellence.
More about the role:
1.Retail Standards & Excellence:
- Develop, maintain, and manage a comprehensive dealer retail best practice framework, including but not limited to store classification framework (e.g., Flagship Store, Brand Store, Service Store).
- Define and enforce retail operation standards, visual merchandising guidelines, and brand image requirements for each store tier.
- Conduct regular store audits and evaluations to assess compliance, identify gaps, and provide actionable improvement plans.
2. Trade Marketing
- Represent Sales team to co-work with Marketing team to design promotion campaign and trade marketing scheme
- Plan, coordinate, and monitor the end-to-end execution of national and regional promotion campaigns, ensuring proper setup, material availability, and compliance at all retail points.
- Track and analyze the performance of promotions and retail initiatives, reporting on ROI and key metrics.
3. Storefront & Image Management:
- Lead and project-manage storefront initiatives to elevate brand presence and consistency across the network.
- Collaborate with dealers to ensure optimal in-store layout, product display, and customer experience aligned with brand standards.
4. Commercial Policy & Program Execution:
- Assist the Sales Director in communicating, training, and ensuring the effective execution of commercial and trade marketing policies across the dealer network.
- Act as a key liaison between headquarters and field sales teams to align on operational goals and resolve execution issues.
4. Digitization Design & Implementation:
- Identify digitization opportunities to upgrade for Retail/Store operation in Sonova’s premium distributor network. For example, Drive the adoption and effective usage of the “One Store, One (QR) Code” system, providing training and support to dealers to maximize its benefits for customer engagement and data collection.
More about you:
- Bachelor’s degree in business administration, Marketing, Retail Management, or a related field.
- Minimum of 6 years of experience in retail operations, trade marketing, field sales management, or a similar role, preferably within Fast-Moving Consumer Goods (FMCG), Consumer Electronics, Consumer healthcare, or a dealer-intensive industry.
- Proven hands-on experience in developing retail standards, store grading programs, and managing store image/merchandising projects.
- Strong experience in driving the execution of trade programs and promotions at the point of sale.
Personal Competencies
- Excellent analytical, problem-solving, and project management skills.
- Growth mindset
- A passion for continuous learning and professional development.
- Familiarity with digital tools and CRM platforms aimed at retail networks
Social Competencies
- Outstanding communication, interpersonal, and influencing skills to work effectively with both internal teams and external dealers.
More about what we offer:
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
