Job Overview

Individual will be responsible for managing Accounts Payable, Accounts Receivable, General Accounting and Travel Expense related processes and tasks. This role is responsible for monitoring KPI’s and ensuring flawless service delivery performed by the operations team in a consistent and standardized manner. Individual will be responsible for ensuring strong controls, compliances in all financial processes and suggesting improvement ideas for the overall effectiveness and to bring efficiency in processes.

He/she should have expertise to navigate through organization and multiple service partners to lead, influence and change processes to ensure best in class processes. Also, should have a good interpersonal skill and need to develop a good partnership/relationship with the stake holders, internal and external customers, operations team and the FSS Service Delivery. Should possess project management skills to lead and implement new transitions or change managements.

Job Responsibilities

-         Work very closely with the Manager, to drive consistent and common approach to Accounts Payable, Accounts Receivable, General Accounting and Travel Expense processes across all global entities

-         Provide direction and guidance to third party operations team based at various locations

-         Manage relationship and maximize the level of customer service to internal and external stakeholders

-         Manage escalations and collaborate with relevant parties to ensure accurate and timely resolution

-         Ensure payment disbursement process is functioning smoothly by supporting payment approvals in a timely manner with accuracy

-         Assisting in activities handled by third party operations team and resolving queries

-         Proactively work towards increasing internal controls and process efficiencies

-         Monitor key metrics, SLA’s and KPIs to ensure a flawless service delivery

-         Review the reporting published by service provider for accuracy and suggest improvement

-         Ensure clear process documentation is in place, utilized and updated in timely manner

-         Support internal/external audits to ensure compliance with GMI and Sarbanes-Oxley requirements

-         Develop strong relationships with various business partners including other Mumbai support teams and Minneapolis headquarter teams

-         Support and perform system testing as and when required and participate/lead in projects and change management implementation

-         Ensure various systems are working as designed and co-ordinate with support teams to fix any issues

-         Identify process improvement ideas. Leverage Continues Improvement tools or mindset to identify recurring issues and work towards Institutional Solution

-        Actively participate in team or site events/initiatives

Specific Job Experience or Skills needed:

-         Bachelor's degree with major in Accounting and Finance

-         Minimum years of related experience required: 5 years

-         Possesses good understanding of Accounts Payable, Accounts Receivable, Collections, Deductions, General Accounting and Travel Expense Processes

-         Should have exposure to project/change management

-         Can proactively identify risks and establish mitigation plans

-         Has proven analytical thinking and problem-solving skills

-         Excellent verbal and written communication skills in English and Chinese languages

-         Has multitasking skills and can prioritize and complete multiple tasks

-         Strong Knowledge of SAP system and preferably E-flow and E-POS

-         Ability to question, recommend, influence and lead process changes to enhance efficiency and effectiveness

-         Strong interpersonal and communication skills

-         Commitment to superior customer service