MAIN PURPOSE

Is a professional internal Trainer & Coach who works closely and helps sales teams (commercial team) to grow and contribute to not only improved client satisfaction, business performance, operational management, but also their own self-development through tailored coaching sessions.

He/she also handles commercial coaching projects and conducts Coach team internal training & Co-coaching by following commercial strategy and team’s direction.

KEY RESPONSIBILITIES

1. Coaching Key tasks and Priorities for Responsible Network

• Implement central coaching strategies and guidelines to ensure consistent execution of regional coaching plans across all BTQ and POS locations.
• Observe and assess coaches’ selling and service ceremonies on the sales floor or through role-playing exercises to evaluate adherence to standards and effectiveness.
• Develop and track individualized action plans for boutiques, POS teams, and coaches following each coaching session to drive performance improvement.
• Deliver hands-on coaching sessions and in-boutique/POS training to ensure full adoption of sales and service tools, processes, and company standards.
• Design tailored coaching approaches aligned with regional business needs and informed by feedback from local stakeholders.
• Measure coaching outcomes and leverage data-driven insights to refine regional coaching strategies, providing timely reporting and continuous feedback to the China HQ team.

2. Support My Cartier Touch (MCT) Programs

• Support the rollout of national initiatives in the local market—including but not limited to C.E.B. / Mystery Shopper / Program / eMCT / CIP / ServiceBook / TouchStory, and so on, in local market.
• Ensuring clear communication, effective implementation, and alignment with regional performance targets.
• Deliver and drive commercial trainings across boutiques and POS to enhance sales performance, focusing on improving key metrics such as conversion rate, average basket value (AVB), and units per transaction (UPT).
• Analyze program results and performance data to identify gaps and improvement opportunities; provide actionable insights and feedback to China HQ to inform and adapt future action plans. 

3. On-site Training, Team Lab Training & Event support

• Be responsible for the on-site training plan implementation and follow up related to service standard, MCT, BTQ Team Lab, and other key programs across BTQ, POS.
• Deliver regular on-site training sessions covering topics such as selling ceremonies, new product knowledge, customer relationship management (CRM), and high-end events support.
• Collaborate with and support cross-functional teams to co-deliver commercial training initiatives, ensuring alignment with business goals and operational excellence.
• National HJ event/MOS/TU & WME support.

4. Projects implementation support & Reports management

• Support retail projects implementation, including but not limited to initiatives focused on retail experience, client experience, and people development—driven by local business stakeholders or assigned by cross-functional teams or HQ.
• Be responsible for producing and presenting coaching & MCT related reports timely with related business partners.

COMPETENCIES

• Bachelor graduate and above;
• 5+ year of experience in boutique/supervisory at luxury service or field coach training experience;
• This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand;
• This person can transversally work well with others, drive things with strategic approach and build strong learning culture;
• This person shall obtain in-depth knowledge of training and development field and excellent understanding of commercial environment and business;
• Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach;
• Fluent oral and written English.