Job Description Summary

The Business Developer’s mission is to grow Airbus business in the mid- to long-term:

• either through the adaptation of our products, services, solutions and/or business models (organic growth)
• or through the creation of new products/services/solutions, so as to meet unfulfilled and future customer needs and markets

By that, he/she is contributing to the shaping of the Airbus portfolio and the customer demand by promoting new possibilities and provides inputs to the market forecast.

Role and Responsibilities:

• Act as program point of contact for customer needs & issues with regard to connected aircraft, in close relation with  the FCO-team for linefit, regional sales, SR or MRO for line- and retrofit as well as in-service “issues”
• Manage Early Adopter Programs for Chinese Airlines
• Manage co-design Workshops with customers with support from marketing and SXE
• Manage customer programs from campaign & offer phase via contract signature through deployment and in-service execution - securing customer satisfaction and fulfilment of contractual obligations and a profitable P&L 
• Work with Sales & Marketing teams (ACCx) to build lasting customer relationships and develop Connected Aircraft business, in line with growth objectives 
• Lead the co-design of customer offers & solutions, tailored to the specific needs and value opportunities of individual customers. 
• Act as programme point of contact for customer needs & issues, in close relation with the Global Account Management (GAM) team. Trigger relevant initiatives aimed at improving customer satisfaction. 
• Champion the customer perspective internally, acting as the “Voice of the Customer” and leading initiatives that enhance customer satisfaction (e.g. through transformation)
• Understanding the China specifics market trends and working closely with SXE team to embark digital partners

Qualification:

• Fluent in Chinese and English
• Demonstrated achievements relevant to customer facing roles
• A comprehensive understanding of airline business and operations
• A strong business acumen and customer-mindset, with demonstrated achievements in the end-to-end management of customer programs 
• A deep understanding of technical architectures/solutions and the business stakes related to connectivity / connected aircraft
• A strong project management skills
• Excellent communication and stakeholder management skills, with the ability to build lasting, trustful relationships at all levels, both internally and externally