Responsibilities:

            Ensure customer presentations as per applicable procedure

• Evaluate zone readiness and ensure on time call up for customer presentation.
• Represent the customer and review areas on behalf of the customer on specific items.
• Conduct “customer eyes” inspection of each a/c before customer ground check.
• Prepare data to answer technical questions
• Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation
• Identify and understand inspection program deviations
• Follow up deviations for satisfactory closure
• Assist customer during the inspections.
• Ensure customer’s safety during presentations
• Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction
• Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.
• Ensure management of Quality Log Book (QLB) as per applicable procedure
• Ensure full application of QLB form as per Airbus Quality Instruction.
• Ensure efficient QLB handling (records, dispatch, response time...).
• Review and present QLB answers to ensure successful acceptance by customer.
• Present answered QLB items to the customer for buy back
• Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.
• Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.
• Participate in the analysis of the QLB items
• Review on a/c if all corrective and preventive actions have been implemented before presentation to customer.

       Additional tasks

• Initiate/participate as required the regular Acceptance Process Reviews
• Provide inputs for every meeting or actions in relation to customer satisfaction
• Be responsible for KPI statistics/analysis/reporting and proposal of improvement.
• Liaise with internal suppliers in order to build, manage and set counter measure to protect from recurrent issues.
• Participate on request to meeting subject to customer issues.
• Assistance and coordinate the customer event and internal activities.

Qualification/Skills:

• Bachelor degree or above.
• Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable.
• Industry safety practices and procedures.
• Quality System understanding.
• Fluent in English communication, speaking and writing.
• Ability to establish and maintain effective working relationships with others.
• Good at balancing in a conflict or complicated situation.
• Computer skills (G-Suit, MS Office, SAP and other skills).

Other Requirements:

• Be flexible in working for cross-program and projects (SA, WB and Sections)
• Be adaptable, flexible and initiative to work under stress
• Adapt to work in early/late/evening shift and weekend as required.
• Adapt to work in outdoor condition e.g heat, cold and dust.