【工作职责】

礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

经常亲自证实餐厅客人得到的是卓越的服务。

在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到期望的满意度。

达到月度和年度个人目标和餐厅营业收入。

与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。

经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥。

【福利待遇】

为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。

薪资：

提供有竞争力的薪酬/绩效激励/奖金

福利：

10天起带薪年假，每满一年增加一天; 每年12晚全球凯悦酒店免费住房

免费提供设施完备，拎包入住的员工宿舍; HyCare员工认可奖励项目

职业发展：

全球凯悦旗下酒店调动机会; 国内/海外交流培训项目

凯悦在线学习平台; 系统的服务技能与领导力培训

身心健康：

丰富的员工活动及节日福利; 周期性运动俱乐部活动; 自选补充健康福利保险计划

[Job Description]

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the expectations.

Achieve the monthly and annual personal target and the outlet’s revenue.

Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.

Improve the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.