Key Responsibilities:

 Operational Leadership & Management:

1. Lead and manage the day-to-day operations of the OTC team, including order review, invoicing, cash application, collections (deductions and disputes), and customer account reconciliation.

2. Ensure all OTC activities are performed accurately and within agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), such as DSO, Past Due A/R, and Collection Effectiveness Index (CEI).

3. Serve as the ultimate escalation point for complex internal and external (customer) inquiries and disputes.

 Process Improvement & Standardization:

1. Continuously analyze, map, and re-engineer the end-to-end OTC process to improve efficiency, accelerate cash flow, and enhance the customer experience.

2. Drive the standardization and harmonization of OTC policies and procedures across entities and business units.

3. Champion the adoption of automation and technology solutions (e.g., EDI, OCR, RPA, AI-powered collections tools) to streamline OTC operations.

 Team Leadership & Development:

1. Lead, mentor, and develop a team of OTC specialists, credit analysts, and collections analysts.

2. Foster a culture of high performance, continuous improvement, and accountability.

3. Manage team workload, conduct performance reviews, and identify training needs to enhance team capabilities.

 Risk & Compliance Management:

1. Manage the customer master data governance process to ensure data accuracy and integrity.

2. Ensure strict adherence to company policies, internal controls, and SOX compliance requirements for the OTC function.

 Stakeholder Management & Reporting:

1. Build and maintain strong, collaborative relationships with key stakeholders, including Brand team, Business Unit Finance, and external customers.

2. Prepare and present regular performance metrics, dashboards, and strategic insights to senior management.

3. Partner with the sales team to resolve customer issues that may impact revenue.

 6. Systems & Technology:

1. Act as the functional super-user for the OTC and Credit modules within the company's ERP system (e.g., SAP).

2. Identify and lead system enhancement initiatives to improve process automation and reporting capabilities.

3. Process Documentation and Review

1. Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

2. Minimum of 6 years of progressive experience in finance, with at least 3 years in a role leading an OTC & Collections team in a multinational environment.

3. Proven experience working within a multinational Shared Service Center environment is preferred.

4. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams

5. Proficiency in financial software and tools, such as ERP systems, Excel, and data analytics tools. SAP is a must.