-Lead, mentor and oversee a group of talented professionals to implement, maintain and support daily Virtual Desktop Infrastructure (VDI) services.

-Develop and enforce best practices for system configurations, optimization, monitoring, and performance tuning.

-Manage incident, problem and change management processes to ensure adherence to the compliances and service level agreements.

-Provide timely support and escalation for critical issues, working closely with internal teams and third-party vendors.

-Report to senior management, collaborating with stakeholders to define requirements, design solutions and implement new technologies and enhancements.

-Coordinate with engineering, storage, network, cybersecurity teams to optimise infrastructure performance and reliability.

-Proactive identify areas for improvement and lead efforts to streamline processes or adopt new technologies.

-Strong and proven experience in desktop visualization operations and service fulfilment, with solid administration experience in Citrix, VMWare platforms and Cloud environments.

-Extensive hands-on background in enterprise-scale organisations as a Virtual Desktop Infrastructure (VDI) subject matter expert, with deep knowledge of XenApp, XenDesktop, NetScaler, ADC, Citrix Cloud, Microsoft Azure, VMWare and SAN architecture.

-Strong leadership and team management skills, with a history of mentoring and developing team members.

-Proficiency in the use of PowerShell scripting and automation tools (e.g., Ansible, Jenkins), plus familiarity with setting up monitoring solutions and dashboards.

-Practical experience using Agile delivery methods and tools to lead a team through both tactical and strategic transformations.

-Excellent problem-solving, communication, and stakeholder management skills. Work independently and under high pressure. Respectful of different cultures, working with colleagues from across all the globe.

-Relevant certifications in Citrix, VMWare, Cloud, ITIL service management are highly desirable.

-Fluency in English and native proficiency in Cantonese are required

Mandarin is a plus.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.