-Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc.

-network troubleshooting to deliver desired performance or break-fix.

-Working with variable IT teams including Incident Management during crisis and represent Connectivity.

-Working as part of a global team of Network Support Specialist.

-Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.

-Drive down infrastructure service outages and repeat failures.

-Ensure global standards are set and adhered to.

-Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service.

-Be willing to provide on-call support on a rotational basis – which is financially rewarded.

-Well documentation and knowledge transformation to L1 support engineer or junior engineer.

-Over 8+ network technology supporting experience in large company.

-Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc.

-Deep understanding of Data Networks Topologies and protocols.

-Strong drive to improve the services we provide to our business.

-Need to be a good team player and able to collaborate at all levels.

-Understanding of Working to ITIL/Agile Standards/Framework.

-Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools.

-Willingness and ability to learn new telecoms technologies and supporting tools.

-Strong communication skills and be able to communicate at all levels within the business

-Valid industry certification, such as: CCNP/CCIE.

-Python programing or network automation experience.

-Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.