IC China HR Operation Supervisor
Scope:
Location:
Terms & Conditions: < full time>
The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 7.9 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.
ABOUT THE MAGNUM ICE CREAM COMPANY:
The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.
We dream big but keep things simple to act fast.
If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!
JOB PURPOSE:
IC China HR Operations Supervisor is an expert in Workday employee data management and Hire-to-Retire processes, including onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.
You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES:
Workday Employee Data Management:
•Onboarding:
•Set up Workday profiles for new hires from recruitment.
•Generate required business letters and contracts.
•Manage cancellations for declined offers or no-shows.
•Support on completing joiner checklist steps.
•Role Changes/Promotions/Exits:
•Process employee moves, promotions, and exits in Workday, ensuring data accuracy across elements (i.e. cost center).
•Coordinate case closure with stakeholders and in-market partners.
•Initiate EIB uploads for mass data changes.
•Provide Workday data support to stakeholders as required.
•Pay & Benefits Management:
•Collaborate to maintain accurate compensation data into payroll systems.
•Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing.
•Process HR-related purchase orders.
•Exit Management:
•Execute voluntary and involuntary employee terminations in Workday (steps that are not self-served).
•Collaborate with in-market partners for seamless exits and clearances.
•Handle severance administration.
•Effective Systems Integration:
•Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers) regarding standardizations from global hub team.
•Create and update local SOPs and work instructions, ensure the SOPs playbook in place
•Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions.
•Extenal Partnership with local HR service providers
•Develop partnership with local service providers to ensure high-quality services to China employees across all functions
•Involve in critical procurement process to fix the local service provider with right cost and right service
•Contract management and project management if there are any uplifts/shifts/retirements of systems/tools
•Drive technology-led and AI-enabled transformation
•Pesonnel relationships and documents management
•Support claim citizenship cities where the policy is applicable
•Physical personnel documents management
Additional Responsibilities (Market-Specific, As Required):
•Generate reports, analytics, and audits for validation purposes.
•Serve as a point of contact for projects and support on continuous improvement initiatives.
•Maintain Governance piece for their area of responsibility – including updating of SOPs and Change management to the team
•Verifying salary impacting/pay letters daily, keeping a record of errors and working with line managers to correct with fellow team members.
WHAT YOU NEED TO SUCCEED:
SKILLS:
•Required proficiency in Mandrian and English
•Providing consistent feedback and stakeholder management
•Advanced Excel proficiency and ability to turn data into action.
•Excellent problem-solving skills and learning agility.
•Commitment to quality, accuracy and adherence to SLAs.
•Effective team collaboration across global hubs/locations.
•Effective Project Management skills, understanding of Gantt Charts and similar project management tools.
EXPERIENCES & QUALIFICATIONS:
•Bachelor’s degree in human resources, Business Administration, or a related field
•Minimum 2-5 years proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering.
•Familiarity with HR processes and policies, ideally in multi-country or regional operations.
•Proficiency in Workday and ServiceNow (or similar systems like SAP).
WHAT YOU CAN EXPECT:
•A unique mix of global scale & start-up spirit—€7.9bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up.
•Career without limits—42 markets, international opportunities, and fast-tracked growth.
•A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
•A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.
We take pleasure seriously. Join the Ice Cream team now!
