Definition:

Customer Service covers domestic and export transactions of chemicals and products of ELASPAN® fiber Business within east region and from east region to other regions/countries for external customers.

Key Responsibilities:

·        Provides high quality customer service to customers and in sales support.

·        Handles and coordinates orders and allocations to meet order requirements.

·        Create and process P.O. and sale orders in SAP, making sure order is cleared with proper approvals.

·        Coordinates with vendors, 3PLs and Logistics on order shipment/delivery to customers.

·        Monitor and communicate on order shipment/delivery status to customers.

·        Coordinate shipping documents on shipment/delivery of orders and check to ensure documentation excellence in terms of accuracy, timeliness and completeness.

·        Manage and coordinate to address order and shipment issues and complaints with customers.

Education, Experience and Skills

·        University/Higher level education qualification

·        4~5 years’ experience in customer service in multi-national company, preferably with experience in chemical industry

·        High degree of personal integrity and commitment to compliance

·        Good experience and knowledge in order processing in SAP

·        Fluent in verbal and written English

·        Good communication and interpersonal skills

·        Good knowledge on domestic and international trade

·        Good knowledge in Microsoft Office applications (Word, Excel, PowerPoint)