Principal responsibilities

• Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile.
• To ensure these meet customer expectations both internal and external, ensuring defects are identified before release.
• Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
• Write and review range of testing documentation.
• Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
• Regularly review testing processes in order to identify ways to improve efficiency.
• Plan and support validation activity for live releases of new services.
• Coordinate activity of testers on multiple projects and provide support/coaching.
• Establish close working relationships within WPB Channels Transformation.
• Work collaboratively with software delivery and change delivery, Marketing and operational areas.
• Review test documentation and provide coaching and feedback to colleagues.
• Adoption and use of testing standards and processes.
• Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns.
• Adherence to mandatory objectives.
• Alignment of activity to departmental governance.

• Excellent knowledge and experience of the testing process.
• Ability to influence and challenge to ensure that customer needs are represented.
• Good knowledge of the digital channels, and strong awareness of customer expectations.
• Excellent awareness of technology and the internet including browsers, operating systems and devices.
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
• Good communication skills, both written and verbal, to explain complex issues.
• Good decision making skills to be able to evaluate importance of defects found during testing, based on impact.
• Enthusiastic and self-motivated.
• Innovative having the ability to approach things differently or do different things to deliver goals.
• Cantonese speaker/English Fluent.