Job Title: End User Services Team Leader

Location: Shanghai, China

Department: Core IT Services

Reports to: Head of Core IT Services, China

We are looking for a highly motivated and experienced End User Services Team Leader to oversee and manage the day-to-day IT support operations across our China offices. This role is critical in ensuring consistent, high-quality IT services to our internal users, while also leading a geographically distributed support team. The ideal candidate will be service-oriented, technically proficient, and capable of driving operational efficiency and user satisfaction.Role and responsibilities

• Lead and manage the end user support team across multiple locations in China.

• Ensure timely and effective resolution of incidents, service requests, and technical issues.

• Act as the main escalation point for complex end user support problems.

• Coordinate and oversee daily IT operations including desktop support, device management, office IT infrastructure, and collaboration tools.

• Monitor service performance, user feedback, and SLA compliance to drive continuous improvement.

• Develop and maintain documentation, support processes, and knowledge base.

• Provide coaching, training, and performance feedback to team members.

• Collaborate with global IT teams to align local practices with global standards and projects.

• Support onboarding/offboarding, hardware lifecycle management, and software deployment.

• Assist in vendor management for on-site support services and hardware procurement.Education and experience

• Strong knowledge of end user technologies

• Familiar with ITIL practices and service management tools

• Excellent troubleshooting, communication, and interpersonal skills.

• Fluent in Mandarin and proficient in English (written and spoken).

• Experience working in a multinational or regional support environment is a strong plus.

Skills

Windows OS, Office 365, Teams, laptops, printers, video conferencing systems.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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