JOB SUMMARY 

The role of the Field Support Technician is to provide technical assistance, support and advice to CBRE technology users.  Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment.  Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

This role will provide day to day IT support to users across Mainland China, servicing users deskside and remotely.  The duties will include but not limited to: 

• Troubleshoot PC related issues over the phone, onsite, and using administration tools. 
• Inventory Management 
• Mobile Device Support (smart phones, tablet, etc.) 
• Hardware support (Lenovo, Dell, HP,etc.) 
• Incident ticket management 
• Printing environment maintenance 
• Client software packaging/installing 
• Hardware kitting, PC setup (image cloning) 
• Weekend and overnight work as required 
• Visit regional offices as required 
• Procurement 
• IT Training 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

EDUCATION and EXPERIENCE 

• Minimum 3-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users) 
• Minimum 3-year experience in supporting Microsoft Office Suites 
• Video Conferencing 
• Active Directory and Account creation 
• Server Rooms and Patching 
• Good knowledge on ITIL 
• A can-do attitude is a must  
• Good Time Management 
• Knowledge on Cisco products is highly regarded. 
• Must have the ability to work independently as well as in a team 
• Experience of ordering equipment 

COMMUNICATION SKILLS 

Excellent Mandarin and English written and verbal communication skills. Strong organizational and analytical skills. Ability to respond effectively to sensitive issues. Ability to effectively present technical information to all staff.  

OTHER SKILLS and ABILITIES 

Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.