1.Access enabling technology to perform the collection and filing of onboarding documents, coordination of background and reference checks and initiating provisioning for new joiners;

2.Fully document the transaction in case management system including the communication with customers;

3.Respond to new hires and stakeholders’ requests, inquiries, and concerns with superior level of quality;

4.Provide timely follow-up and resolution to customers and stakeholders’ need;

5.Ensure that KPI and business performance goals are performed and met;

6.Escalate complex transactions to appropriate team/ tier for resolution or contact third party vendors as appropriate;

7.Raise any system or process issue to J&J R&O Team Lead as soon as identified, to seek proper support and resolution;

8.Highlight any areas for improvement on daily operational processes and provide necessary support to implement these initiatives;

9.Join the R&O weekly huddle and other meetings with stakeholders;

10.Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

1.Demonstrates customer orientation and excellent customer service skills;

2.Strong organization skills, attention to detail and follow through to resolve any outstanding issues;

3.Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance;

4.Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards;

5.Discretion, professionalism, confidentiality and judgment;

6.Excellent communication skills with a clear, concise and professional manner

7.Ability to accurately collect information in order to understand and assess the clients’ needs and situation;

8.Will be trusted to secure and maintain confidential information;

9.Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet);

10.Ability to work effectively in a fast-paced, self-directed team-based environment;

11.Enthusiastic team player with a strong drive to create a positive work environment

12.Ability to perform administrative activities;

13.Experience partnering internally and externally to address people-related challenges;

14.Uses a collaborative and employee and customer-focused mindset;

15.Understand short-term and long-term implications of decisions and actions;

16.Basic understanding of business, financial and organizational factors in relation to HR activities;

17.Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts .