Job Purpose and Impact

The Customer Service Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.

- Execute customer service strategies.

- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

- Other duties as assigned

Qualifications

Minimum Qualifications

- Bachelor's degree in a related field or equivalent experience

Same as above