Job Summary
1. Customer order and customer relationship management
2. Demand planning and analysis
3. KPI Monitor and Continuous improvements
Roles and Responsibilities
Customer order and relationship management:
• Customer order management and strengthen partnership with customers
• Lead order planning and fulfillment via effectively communicate with related departments.
• Responsible for order fulfillment in whole product life cycle from new project launch (D-sample stage) to project EOP
• Corporate with oversea plants on CKD FG procurement and delivery
Demand planning and analysis:
• Monthly demand review with sales team and management team
• Customer behavior analysis, including customer order Lead time, demand fluctuation, forecast bias, safety stock etc.
• Focus on digital transformation in terms of demand planning
• Responsible for creating and optimizing a feasible and stable demand plan with good forecast quality
• Support on the logistical optimization of new and existing products, for efficient and optimized logistical flows and maximize the delivery performance
KPI monitor and improvements:
• Delivery logistics co-coordination to ensure 100% customer OTD performance and maintain high level customer satisfaction
• Inventory management for FG to ensure DIO and unhealthy stock level target
• Minimize special freight cost
• CIP projects
