1. Project Leadership:

-Oversee day-to-day operations of client projects, ensuring timely and high-quality delivery.

-Manage technical and service aspects of studies, resolving design issues and evaluating study requirements.

-Act as the primary liaison between internal teams and clients, ensuring seamless communication and coordination.

2. Client Relationship Management:

-Represent the company at client meetings, kick-off sessions, and audits.

-Facilitate customer teleconferences, visits, and reports, providing regular updates and ensuring client satisfaction.

-Translate client needs into accurate project proposals and manage budget adjustments.

3. Operational Excellence:

-Ensure compliance with Good Manufacturing Principles (GMP) and company Quality standards.

-Collaborate with Quality Assurance/Regulatory teams to resolve issues and mitigate risks.

-Oversee financial forecasting, revenue recognition, and final production verification for invoicing.

4. Team Management:

-Lead and evaluate team performance, providing coaching and mentorship to new members.

-Drive cross-functional process improvement initiatives to enhance project delivery.

5. Global Project Oversight (if applicable):

-Manage large-scale clinical trial projects, ensuring risk-mitigated, on-time delivery.

-Serve as the central point of contact for global projects, defining goals and tracking progress through unified dashboards.

-Oversee global financial reporting and project close-out activities.

• Advanced degree in a health-related field (e.g., life sciences, healthcare, or business administration).

• 10+ years of experience in client services, project management, or a related role within the life sciences/healthcare industry.

• Proficiency in project management tools (e.g., Microsoft Project, Salesforce, GPMS) and GMP standards.

• Strong organizational, analytical, and communication skills.

• Proven ability to build and maintain client relationships while managing complex projects.

Skills:

• Excellent verbal, written, and numerical abilities.

• Strong interpersonal and relationship-building skills.

• Proactive problem-solving and customer-focused mindset.

• Ability to prioritize tasks and manage multiple projects effectively.

Key Competencies:

• Strategic thinking and decision-making.

• Leadership and team development.

• Financial acumen and budget management.

• Risk management and issue resolution.