Introduction to the job

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.

Regional Technical Support organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.

As a regional tech support engineer for a DUV specific technical competences, provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are well met in the field.

Role and responsibilities

Responsible to troubleshoot and resolve issues related to equipment and performance problems in various technical competencies.

Solving complex technical problems by remotely analyzing data, creating deterministic forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites

Identify structural solutions to prevent issues from happening again in future, collaboration with the local team FSE or OTS to build up the knowledge and experience database for achieving the goal

Share knowledge, expertise and lessons learned within the organization

During New Product Introduction (NPI), upskill on new features, and support local sites for the new platforms

Education and experience

Preferably with Master+ degree in any of the following fields (Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline)

Skills

Strong communicator in English (both oral and written)

Strong analytic capability and a pro-active attitude

Flexible in working hours, travel and work environments

Independent personality and work under pressure

Team worker, good social skills, customer-oriented

Able to plan and set priorities.

Flexible attitude with respect to off hour support, travel and overtime.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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