Introduction

The CS Quality and Excellence of China region is part of the Customer Support organization. The strategy of CS Quality and Excellence is 3-fold:

Challenge : Improve and drive Quality within ASML, in region and headquarters.

Collaboration: Accelerate cross-sector quality collaboration. Strengthen our quality processes and adherence for Install base and early PGP.

Care: Become customer-centric by bringing the voice of the customers into ASML. Embed an interdependent quality mindset at ASML

In CS Quality and Excellence, the Service Quality Engineering team is responsible for driving material quality, new machine quality, cost of non-quality, craftsmanship, quality culture, and quality deployment to CS sites.

Position in the organization

Reports hierarchically to Service Quality Engineering Manager

Based in Shanghai or major ASML sites in China

Job mission

Cost of Non-quality (CONQ) belongs to Service Quality Excellence department. Currently we meet lots of cost challenges due to ASML quality issues. This job mission is to work with cross sectors to analyze Cost of Non-Quality and drive for reduction of CONQ by quality improvement.

Job Description

Develop and deploy plan of Cost of Non-Quality (CONQ) in China region

Understand the landscape of CONQ at ASML

Identify common denominators for CONQ and define priorities based on internal and external impact

Define improvement opportunities to improve the CONQ performance

Define support requests towards both headquarters and regional operations

Establish and maintain CONQ KPIs and dashboard and drive for performance improvement

Align with ASML headquarters on targets/KPIs

Define leading KPIs for CONQ project within team

Closely collaborate with different sectors to ensure synchronized approach on CONQ processes.

Understand the pains/demands of different stakeholders and able to translate to action items landing within organization.

Support driving the quality mindset & training especially on CONQ

Perform other duties as assigned or required

Education and Experience

Bachelor of Science degree in Engineering

Master of Science degree in Engineering is a plus.

Experience

Experience in the semiconductor business

Experience in Professional Field Service Operations

Experience in Quality management systems and methodologies within a high tech business to business environment.

Personal Skills

Strong people leadership skills

Strong customer oriented attitude

KPI oriented and able to drive team’s performance

Track record in process improvement/optimization & change management

Strong communication skills in both Chinese and English

Strong influencing skills to engage all relevant internal and external stakeholders

Able to analyze and draw conclusions from data or report information

Hands-on in problem solving

Analytical thinking skills

Team player, one team one goal

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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