Responsibilities:

1. Products in and out management

• Responsible for receiving and registering product in need of repair to ensure that the product information is accurate.

• Inspect and check the repaired product carefully to ensure that they meet the quality standard and arrange the shipment.

• Maintain detailed records of incoming and outgoing items, including date, customer information, item status, etc.

2. Spare parts and order management

• Manage all kinds of spare parts required for repair, including inventory, purchase request and spare parts allocation.

• Deal with repair order, follow up order progress, coordinate and communicate with relevant departments to ensure order completion on time.

• Ensure accuracy and timeliness of parts and order data for effective cost control and resource planning.

3. Quality Check

• Conduct a preliminary quality check of the products for repair, assess the extent of damage and repair difficulty.

• Assist Repair Lab Manager and Technician to determine the repair plan and ensure the smooth progress of the repair work.

• Participate in the final quality check after the repair is completed to ensure that the repair quality meets the brand standard.

Knowledge and Skills

• At least 3 years working experience in repair lab or customer service.

• Experience in product management, spare parts purchasing or order processing is preferred.

• Familiar with luxury product materials, processes, and repair methods, can accurately identify quality problems.

• Proficiency in Excel reporting

• Good command of spoken and written English