Job Mission:

Support customer to optimize existing applications, develop new applications, on ASML e-beam Metrology & Inspection solutions, in order to enhance ASML Holistic Patterning technology adoption and increase ASML tool utilization at customer R&D and HVM

Job Description:

Provide onsite product application support to customer yield engineering, metrology, and Litho teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM (Regional Product Marketing). The ideal candidate will have excellent communications skills with a passion for problem solving in a pragmatic manner; More importantly feel proud that his/her own developed solutions get adopted and satisfied by customer. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer.

1. First line customer engagement role: working with customer daily on e-Beam Inspection & Metrology solution technical development. Drive and monitor ASML e-beam product & solution engagements at customer site

2. Project ownership: provide necessary input to RPM project leader to define technical specs and timeline with customer; own SOW work-stream(s) and drive SOW execution

3. Bring technical requirements or technical issues to RPM and Account team, with a sense connecting the impact to business

4. Conduct onsite product training / knowledge transfer to customer

5. Weekly reporting and tracking of customer engagement status; On-time reporting/escalation to AT (account team) and RPM upon business critical information/issues; Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)

6. Travel: up to 30% travel required within China based on customer project;

• Work within ASML e-beam business unit Sales and Business Development organization, and report to China Field Applications Manager of the e-beam business unit

Qualifications:

1. Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.

2. Solid knowledge of inspection & metrology tool usage; Customer M&I working experience is preferred

3. Strong in logical thinking, analytical and problem solving skills; Scripting (in Python, MATLAB) skill is a plus.

4. Strong communication, plan & organization, x-sector collaboration and people/project leadership skills; Sensitive to dynamics at customer site

5. Strong interpersonal skills and ability to work effectively with different cultures.

6. Fluent English speaking & writing skills