Technical Support

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.

Technical Support Organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.

Provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are met in the field.

Job Description

Responsible for all YieldStar related issues that escalated from 1st line teams over the country

Develops and implements solutions to technical problems escalated from local sited CS team or by customers.

Generate plans, which include actions/experimentation and testing plans to guide the internal/external customers in resolving machine and or process issues.

Performs data analysis of systems to resolve problems and/or to improve system performance.

Provide on-site support when needed, for technical explanation or hands-on actions.

Escalates problems to Global Support Centre and Design Department in case of necessary.

Conducts training and/or knowledge-transfer for local sited service engineers and customers as required.

Provides feedback to factory highlighting defects in machines.

Provides support to Applications and technical sales personnel as required.

Ensure proper written and oral communications occur with all affected parties. Prepare and make presentations as required.

Job Requirement

Requires engineering degree (EE) or equivalent experience.

Preference will be given to experience in the semiconductor industry and/or lithography equipment or process

Effective interpersonal skills and the ability to direct activities of others to accomplish goals.

Ability to draw conclusions from written or computer generated reports, ability to analyze data or report information, conduct research, search for solutions to problems, and create methodologies to reach objectives.

Flexible attitude with respect to off hour support, travel and overtime.

Education:

Preferably with Masters degree in any of the following fields (Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline) or Bachelor degree plus at least 1 year equivalent work experience.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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