Under supervision, provides a wide variety of administrative and staff support services to an organizational unit/group of professionals, including one or more individuals with management responsibilities. Must have good spoken and written English. Administers projects and/or processes specific to the operating unit served. Serves as administrative liaison with others and outside the company regarding administrative issues related to engineers, etc. Must be a team player but can equally work well on their own.

1. Assists the organizational unit with varied to somewhat complex correspondence between customers & internally.

2. Assists the organizational unit with projects, which may include researching issues.

3. Relieves the organizational unit of administrative work where appropriate, including filing, answering questions regarding the organizational unit procedures and processes, creating quotations & Invoices etc.

4. Answers varied telephone inquiries.

5. Performs other duties as directed.

6. Project Management

7. Excellent customer service skills

• Higher Secondary Education (High School Diploma) and generally one or more years of related customer service experience.

• Demonstrated ability to use various PC-based software packages for basic word processing, graphics and spreadsheets.