• Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or

admin-related post-sales activities

• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing

tools

• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists

in turning quotes into orders

Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer

contacts

• Builds trust, transparency, and loyalty with customer contacts; gauges customers’ levels of engagement with UL and

directs feedback internally when appropriate

Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to inform

planning for expansion opportunities

• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or

service adoption timelines

• Supports account managers and owners by performing administrative-related

• Bachelor’s and/or graduate degree in business, engineering, or related field

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

• Previous experience in customer facing job, ideally with senior and executive-level customer contacts

• Business acumen and understanding of business sales processes