The Business/Industry Advisor position is responsible for delivering consultative solutions in support of UL’s compliance and learning management system, Compliance Wire. This is a highly visible role working with potential and existing clients and providing deep expertise in strategic road-mapping, tactical planning, business process reengineering, system implementations, system administration, training program development, and industry best practices for driving culture.

The Advisor will be engaged across all phases of new service development and updating existing solutions based on changing market conditions, with particular emphasis on solution ideation, design, testing and implementation.

• Provide pre-sales analysis/support, elicit client requirements using client meetings, system/document analysis, requirements workshops, etc. and prepare customized Statements of Work (SOW) for required consulting engagements.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, synthesize from high level concepts and/or granular details to a general understanding of client business requirements, distinguishing user requests from the underlying true needs.

• Provide system administration support and training, to both small and large groups.

• Work in cross-functional teams or independently to deliver the consulting solutions consistently and successfully for clients.

• Provide client implementation and project support in requirements gathering, UAT testing support, and consulting services

• Act as “subject matter expert” related to the ComplianceWire LMS functionality and advising clients in the optimal configuration and use of the product.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse groups, executives, managers, and subject matter experts.

• Create clear (sometimes technical) written documents, deliver compelling presentations, and adjust content to audience.

• Engage in strategic conversations regarding UL capabilities and benefits with perspective and/or existing customer constituents.

• Develop trusting relationships with client personnel.

• Manage multiple engagements simultaneously.

• Meet or exceed client expectations.

• Ability/willingness for global travel up to 50%.

• Ability to support global clients, off-hours if necessary.

• A minimum of 3 years of business-to-business consulting and/or relevant functional experience in business process reengineering, or implementation of Learning Management Systems (LMS).

• Experience in delivering technology-enabled business programs is required; specific GxP compliance knowledge is preferred.

• Thorough understanding and knowledge of the business sector represented, as well as the regulations, principles and best practices that guide the customer’s business solutions.

• Experience working in compliance-based business environments, such as life sciences or financial systems, as well as working on business processes such as manufacturing, quality, and training/competency.

• Platform knowledge – understand LMS solutions that can be tailored to clients’ needs and linked to resident client systems (Quality, HR, Manufacturing, etc.).

• Previous experience implementing and/or managing systems in a validated environment, particularly in the life sciences industry.

• Knowledge of training processes and standards required by a company regulated by the FDA preferred.

• Ability to speak and present to large audiences, both onsite and virtually.

• Experience working in a Software Development Life Cycle (SDLC) environment.

• Ability to work in an entrepreneurial environment in a dynamic situation – react quickly and think on feet, be creative and understand what the client needs.

• High level of proficiency in defining and managing client expectations through verbal communication, oral communication, negotiation and presentation skills.

• Excellent written and verbal communication skills in both English and Chinese

• Bachelor’s Degree required.