The Project Coordinator role is an exciting opportunity to be a part of Emergo by UL’s elite Priority Account Management (PAM) team. In this newly created role in the consulting division, you’ll be supporting priority account managers in providing our highest volume clients with an excellent experience while also working in a fast-paced environment with endless room for growth and development. We are looking for a bright, service-oriented individual who thrives on client and team collaboration and who places high importance on good organizational practices, efficient processes and effective communication.

(The duties and responsibilities below describe the scope of the position but are not necessarily limited to those outlined)

• As assigned, support priority account managers in serving customers, including coordinating account overviews, analyzing data, interacting with clients via calls and emails, and other coordination tasks.

• Assist in development and maintenance of account tracking and records

• Utilize qualified resources, systems and financial tools to Plan, Staff, Implement, Control and Evaluate assigned projects.

• Interface with internal Emergo offices nationally and worldwide, and with other departments with regards to project intake, time tracking, invoicing, delivery and follow up.

• Assist as liaison for Emergo consultants and critical suppliers, coordination of schedules, project calendar and availability tracking, assist with booking resources and timesheet management as assigned.

• Maintenance of secure and accurate client documentation.

• Assist with maintenance of project-related procedures and communication of same to employees and contractors to ensure consistent practices.

• Administrative project management assistance for international offices.

• Serve as secondary support to help answer incoming calls from clients, prospects, vendors, salespeople and Emergo consultants in a professional manner.

• Additional responsibilities may apply specific to the market(s) being supported, such as limited consulting, research, technical input into business development activities, etc.

• Some University education in Business Administration or related field.

• Exceptionally strong written and verbal communication skills

• Business level fluency in both English and Chinese languages

• Excellent organization and planning skills

• Motivated self-learner with the ability to take initiative in the project management process and a positive attitude

• Ability to work efficiently in a fast paced, high-volume environment