1) Handle the support and training of the Centric users

2) Analyse and solve incidents and business requests

3) Escalate bugs or issues to the Centric support team.

4) Write and maintain up to date user guides and documentation

5) Work with Centric on upgrades and deploy them test, train and roll-out

6) Work with Centric on implementing new China business requests

1) Output orientation: Develop and manage operational results: set themselves ambitious targets, achieve them and know when to step back in order to improve the results. Be proactive, assert themselves when making decisions

2) Sense of customer service: Understand and integrate the needs of internal/external clients, in order to respond adequately in line with the interest of the company.

3) Ability to work as a team member and to collaborate: Promote information sharing and team spirit, contribute to collective efficiency.

4) Ability to lead and/or support the change: Encourage, bring about and manage the change. Be able to question themselves and adjust their behavior and methods (if necessary) to achieve the expected results