Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

根据部门的标准和流程为客人提供高品质的餐饮服务

Deliver and process check-in & check-out service of high standard

提供高标准的登记与结帐程序

Co-ordinate with Housekeeping to deliver butler service, such as laundry service, guest supplies delivery

协作客房部向客人提供贴身管家服务例如洗衣服务，和客用品递送服务

Work close with front desk to control and assign all Club Rooms

与前台密切合作来管理和分配所有的行政楼层房间

Assist Club Lounge Manager to increase Club revenue

协助前厅部经理提高行政楼层的收入

Maintain Club Lounge facilities and guest supplies

维护好行政楼层设施及客用品

Communicates to his/her superior any difficulties, guest comments and other relevant information

向其上级汇报遇到的困难，客人的意见和建议及其它相关信息

Establishes and maintains effective employee working relationships

建立并维护有效的员工工作关系

Attends and participates in daily briefings and other meetings as scheduled

根据安排参加每天的简会和其他会议

Attends and participates in training sessions as scheduled

根据安排参加相应的培训

Is fully aware of IHG loyalty programs, such as Priority Club, Ambassador

熟知IHG推广的客人忠诚度计划如优越会，大使计划等

Serves our Club Lounge Guests to the highest extend and a friendly and hospitality manner

向行政楼层的客人提供高质量的，热情友好的服务

• Communication skills are utilized a significant amount of time when interacting with others

demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力

• Able to read and write English能读写英文

• Proficient in the use of Hotel System 熟练运用酒店系统

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