· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

· Supervise cash handling and banking procedures

· 监督现金的处理和存放程序。

· Prepare daily banking and cash flow reports

· 编制每日存款和流动资金报告。

· Establish and instruct staff in cash security procedures

· 制定并指导员工执行现金安全制度。

· Deal with irregular payments

· 处理异常的付款情况。

· Supervise the maintenance of service equipment

· 监督服务设备的维护保养。

· Monitor standards of guest facilities and services

· 监督客用设施和服务的标准。

· Control stock and monitor security procedures

· 控制存货和监督保安成序。

· Assist with menu and wine list creation

· 协助菜单和酒水单的设计工作。

· Supervise functions

· 监督各项职能。

· Supervise outlet service

· 监督餐厅的服务。

· Works with Superior on manpower planning and management needs

· 和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

· 和上级领导一起编制和管理部门预算

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