Job Summary – (Role Summary)

工作概述﹣(职位概述)

• Provide for guest’s luggage storage needs by accepting, tagging and retrieving checked luggage. Assist door and bell staff during the check-in and check-out peak periods

负责为客人行李存储需求提供服务，接收，标注和领取行李。在入住和退房高峰期时协助门僮和应接服务员的工作。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

• Check, tag, and store luggage or guest items delivered to the luggage storage room by bell and door attendants.

检查，标注和存储行李或由应接服务员和门僮送到行李储存间的客人物品。

• Ensure all claim checks are matched with luggage tag on the item being retrieved.

确保所有收到的行李与行李牌相符。

• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.

及时将遗失物品通知前台经理或值班经理和保安部。

• Deliver checked items to departing guests in the absence of a door or bell attendant.

在门僮或应接服务生缺席时将物品送给离店客人。

• Maintain luggage and baggage storage room in a neat and orderly manner.

保持行李存储间整齐干净。

• Promote team work and quality service through daily communications and coordination with other departments.

通过与其它部门的每天沟通和協作促进团队合作和高质服务。

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

定期检查和清理酒店入口和周围区域的垃圾和废弃物。

• Perform other duties as assigned.

执行其它分配给的工作。

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others

demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Able to read and write English

能够读写英语

Qualifications –

学历

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中或酒店行政管理，酒店管理或相关的职业证书。

Experience –

经验

• Prior experience in hotel preferred.

具有酒店经验者优先考虑。