Lead the coordination of any guests’ needs, special requests, and enquiries to ensure superior service and value for our guests. Be the brand ambassador for In the Know by establishing close strong working relationships with internal and external stakeholders.

指导有关宾客需求、特别要求及客人咨询事务的协调，确保为我们的客人提供优越的服务和价值。与内部、外部 相关人员建立紧密、稳固的工作关系，成为品牌“深入洞悉”形象大使。

FINANCIAL RETURNS 财务回报

 Help control hotel costs by managing the schedule according to occupancy and guest demands

 Contribute to hotel revenues – for example: through tour and transportation bookings.

 At every possible opportunity promote the hotel’s other businesses such as Food and

Beverage and Spas, with recommendations and In the know details to entice a visit.

OUR PEOPLE 员工团队

 Manage day-to-day staffing requirements, plan and assign work, and work with their team to establish performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

 Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

 Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

 Ensure all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions, etc. and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE 宾客体验

 Ensure team members provide guests with prompt service, professional attention and personal recognition.

 Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up.

 Collect, provide and maintain comprehensive updated In the Know knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, airline, transportation tickets, limousine rentals, sightseeing tours, spa services, sitters, florists, couriers, mail services, international calls and any other information of interest.

 Have the ability to foster a good guest relationship in a very short space of time.  Be prepared and equipped to meet the diverse cultural needs of guests from around the world.  Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” by supporting any needs at the bell stand or the door while ensuring the lobby and Concierge area’s appearance reflect highly on the hotel and company.

RESPONSIBLE BUSINESS 企业责任

 Be fully aware and ensure the team is aware of credit policies and IHG accounting practices.

 Be fully aware of the quality of product and ensure insight into the ethical behaviour of all vendors and service providers recommended to guests.

 Demonstrate guest discretion, ethical behaviour, privacy and confidentiality in the conduct of day to day business.

At least four years experience in an upscale hotel / equivalent environment as a Concierge or related discipline. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience or equivalent combination of education and experience.

至少四年高端酒店或同级别场所礼宾或同类工作经验，有国际金钥匙资格可给予晋升空间。必须能流利使用英语和酒店所在地语言，若还能使用其他语言则优先考虑。至少一年管理岗位工作经验或同等学历和工作经验。

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想来一场独特的藏区风土人情深度体验与探索之旅吗？

想找一群工作用心、学习用力、生活有情调、思想有趣、行事风格超酷、前程无限美好的灵魂之友一路前行吗？

想加入一支小哥哥帅气、小姐姐美丽、且富有创意和激情满满、注重全员物质与精神双优厚回报的卓越团队吗？

那么，快来加入九寨英迪格酒店筹开团队吧，大大的世界可以让我们探索小惊喜！

超优厚的薪酬福利待遇、无限可能的创收空间、被尊重被认可被赋能的组织氛围、多元化的职业发展渠道，让您的人生更加有格调有品质、可盐可甜有趣又有爱、快乐满足丰盈又丰收！

公司福利：月休八天/五险一金/免费食宿/年终奖金/带薪年假/职业发展/年节福利/多彩团建

招聘热线：18040550097（微信同号）

招聘邮箱：Fiona.Fang1@ihg.com

招聘地址： 四川省阿坝州九寨沟县漳扎镇鲁能美丽汇九寨英迪格酒店筹备办公室