通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。

Handles all guest and internal customer complaints

and inquiries in a courteous and efficient manner, following through to make

sure problems are resolved satisfactorily.

确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provide

excellent service to internal customers as appropriate.

迎接VIP和长住客，并为他们办理入住手续。

Personally greets and checks-in VIP and Long Stay

guests.

确保保持高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation and grooming.

随着行业、公司和酒店的变化，对房务部的职能作出相应调整。

Responds to changes in the Rooms function as dictated by the industry, company and hotel.

完成其他合理分配的职责和任务。

Carries out any other reasonable duties and responsibilities as assigned.