This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.

Performance of this role should be measured by the following key metrics:

• Key Performance Objectives set annually (as per IHG policy)

• Process compliance as the indicated compliance in the Standard Operating Procedures

• Lead Handover Quality

• Other Events KPIs

• Repeat sale or upselling revenue

• Customer feedback/satisfaction

Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.

Expected to possess the following skills:

• Good communication and negotiation skills

• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required

• Strong organisational skills required to maintain electronic and paper filing systems

• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

• Excellent PC skills (including MS Office)