KEY RESPONSIBILITIES

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

• Registers and rooms all arrivals according to established procedures

• 按照既定工作程序为所有来客登记并安排房间。

• Maintains intimate knowledge of departmental standards and procedures

• 熟知部门标准工作程序。

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

• Maintains cashier float and ensures accurate daily report of all money received

• 保持库存现金限额并保证每日对所收现金进行准确报告。

• Cashes hotel guest’s personal and travelers checks and assists with currency exchange

• 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

• Knowledgeable of all special promotion procedures, for programs such as

Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

• 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

• 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。

ØProficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Good English communication skills

具有英语沟通能力。

1 year experience in guest / customer service, or an equivalent combination of education and experience.

拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。