• Responsible for the efficient handling of guest luggage, adhering to proper check-in and check-out procedures, rostering of staff, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main entrance.

• 负责按照正确的入住和离店工作程序高效率的处理客人的行李，编排工作人员的工作班次，指导和监督身着制服的员工，并检查和保持一楼大厅和正门的卫生保洁。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

• 亲切、充满自信、体现尊重来展现富有魅力的你。

• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others

demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Able to read and write English

• 能够读写英语

Qualifications –

学历

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 具有高中或酒店行政管理，酒店管理或相关的专业证书。

Experience –

经验

• 1 year experience in guest service or customer service, or an equivalent combination of education and experience.

• 拥有1年宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景。